Privacy Policy
Effective Date: February 28, 2026
1. Information We Collect
When you use PatrolPuffin, we collect information you provide directly, including your business name, email address, phone number, and carrier account information necessary to perform invoice auditing services.
We also automatically collect usage data such as IP addresses, browser type, pages visited, and timestamps to improve our services and ensure security.
2. How We Use Your Information
We use your information to provide carrier invoice auditing services, detect billing discrepancies, file claims on your behalf, and communicate audit results and recovered savings to you.
We may also use your information to send service updates, respond to inquiries, improve our auditing algorithms, and comply with legal obligations.
3. Data Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits to protect your carrier invoice data and personal information.
4. Data Sharing
We do not sell your personal information. We may share data with carrier partners solely for the purpose of filing claims and recovering refunds on your behalf. We may also share data with service providers who assist in operating our platform under strict confidentiality agreements.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Invoice and claim data is retained for the duration required by carrier dispute resolution timelines, typically up to 180 days after claim resolution.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also request a copy of your data or opt out of non-essential communications. To exercise these rights, contact us at the address below.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at privacy@patrolpuffin.com.
PatrolPuffin
Email: privacy@patrolpuffin.com